What we collect
When you file a complaint we store the category, description, optional location, optional name and mobile number, and an optional photo. We do not require an account to file a complaint.
How it is used
Information is used only to review and resolve your complaint. Contact details and photos are visible only to authorised administrators; the public tracking page shows status and history, never your contact details.
Retention & requests
Records are kept as long as needed to resolve the complaint and maintain an audit trail. To request correction or deletion, contact the portal administrator through the Contact page.